YOUR DATA
Export or delete
your account data.
Send a request from the email address used for your account. Emmanuel monitors support each weekday, with a target initial reply within two business days. This is an initial response target, not a promise that deletion will be complete by then.
Request an export
Ask for your account information and saved learning progress. Tell us if you also need family, school, support or billing records. We review shared records separately so another person’s information is not included by mistake.
Open export request emailRequest deletion
Deleting an account can permanently remove saved learning progress and connections. Request an export first if you want to keep a copy. We verify ownership and review shared school/family records before making changes.
Have a monthly subscription? First open Profile → Manage billing & invoices and cancel renewal. Confirm the cancellation in Stripe. A deletion request does not automatically stop payments. If you cannot access billing, say so in your request.
Open deletion request emailWe will confirm what was deleted and explain any records retained for billing, a school requirement or another applicable obligation. Device storage, provider logs and backups need separate handling; unlinking a parent or leaving a school is not account deletion.
These links open your email app; they do not submit a request automatically. Send the email to start the process. If no mail app opens, write directly to support@reckoningfigures.com. Never include passwords, payment-card details or another student’s records.